Gamification is a rapidly evolving area in current trends and its closely related to employee engagement and empowerment. This helps to transform work environment into a place where the employee's perform efficiently with fun and enthusiasm.
In this article I will provide a glimpse about the Gamification solution in MS CRM.
Where to get it? Now at CRM Marketplace or at App-source you can add gamification to your Instance.
Gamification - Applying gaming principles and gaming elements(UX) to a process which is not a game [ Example CRM ;) ]
For an example, consider we have multiple customer care teams in our company to manage customer tickets or Sales teams with monthly targets.
In this scenario, we can leverage the way we manage "cases resolved/targets achieved" extensively using gamification to have a positive impact on employee engagement and motivation. On top of everything, this creates a positive wave around the organization to achieve better and makes a fun-filled work environment to attain Win-Win scenario.
Below are the brief info and detailed article links,